It appears you are blocking scripts.


User's browsing experience may vary drastically without enabling Javascript!


Please enable javascript in your browsers settings to have a proper viewing experience!

HP Has Released a New Firmware Package That Will "Kick Out" Your Compa Skip to main content

For M404, M406, M428 & M430 Devices:
HP Has Released a New Firmware Package That Will "Kick Out" Your Compatible Toner.

To Avoid This You Will Need to Disable Auto-Updates Before It’s Too Late.

The Issue:

If the latest update occurs, the printer will not print and will display the error message, “Indicated cartridges blocked for containing a non-HP chip. Event Code: 10.00.46.”

The update will occur automatically and without warning, and once updated, the change to HP OEM cannot be reversed. The most frustrating part is your cartridges (no matter how full) will be rendered useless and you will be forced to use HP brand toners.

Consumers and business customers have been happy to choose remanufactured cartridges for the last 30 years because of their lower cost and lower impact on the environment. For this reason, HP has been targeting aftermarket environmentally-friendly remanufactured cartridges.

Printer error | Firmware updates that kick out compatible toner

The Good News:

On certain models the automatic updates can be turned off. Your printer will perform just fine without these updates as the rejection of compatibles is the only purpose for the update.

The Firmware Affects The Following Printer Models:

  • HP LaserJet Pro M404DN, M404DW, M404N
  • HP LaserJet Pro MFP M428DW, M428FDN, M428FDW
  • HP LaserJet Enterprise M406DN
  • HP LaserJet Enterprise MFP M430F

The models listed all use the same toner: HP CF258A and CF258X, and the daisyeco CF258X.

How to Stop Automatic Updates

Printers that have “auto-update” enabled will automatically receive this firmware update. Click here for a step-by-step guide to turn off automatic updates on the 404 series. Unfortunately, the M428 series printers do not have an option to disable the updates so those devices will reject compatible toners once the auto update occurs.

Once you have “auto-update” disabled on your printer, you still may receive options to update your firmware, DO NOT ACCEPT the firmware update.

You can get more information or read the full release from the Imaging Technology Council here. Or, contact us today and we’ll be happy to walk you through this.

Contact Us